Cancellation & Refund Policy
Last reviewed: July 2026
1. Cancellation by Patient
Refund eligibility generally depends on how much notice is given before the scheduled appointment time and on the booking type selected. Earlier cancellation provides greater refund eligibility.
2. Cancellation by Doctor
If a doctor cancels or is unavailable, a full refund will be provided or you may be offered the option to rebook with another available GP at no additional charge.
3. Urgent Bookings
Because urgent bookings are prioritised for faster access, the cancellation notice period may be shorter than for general bookings. Urgent booking is not an emergency service — see our Not for Emergencies page.
4. No-Show Policy
If you do not attend your appointment without prior cancellation, a refund may not be available. Please cancel in advance through your patient dashboard.
5. Payment Disputes
If you believe you have been charged incorrectly, contact support at hello.ukpath@gmail.com with your appointment reference number.
6. Refund Processing Time
Approved refunds are processed via the original payment method. Processing time depends on your card provider and is typically 3–10 business days.
7. Contact
Refund enquiries: hello.ukpath@gmail.com